[Salesforce Certified Administrator] Dump 오답 일기10

※ 각 자격증별 Dump는 시험을 준비하면서, 
웹상에 공개된 Dump와 유료 Dump를 풀면서 자주 틀렸던 문제를 위주로 작성하였습니다. 
오래된 문제도 간혹 있기 때문에 버전에 따라 답이 다른 경우도 있으며,
개인이 공부하면서 푼 문제이기 때문에 오답일 가능성도 있습니다.
이점 유의하여 공부하시길 바랍니다.

 

Service and Support Applications

47. Which objects support business process?
A. Opportunities
B. Leads
C. Campaigns
D. Accounts
E. Solutions
F. Cases
G. Contacts

내 답 : A, B, E, F / 문제정답 : A, B, E, F

72. Which of the following objects support business processes?
A. Cases
B. Opportunities
C. Campaigns
D. Knowledge

문제정답 : A, B
Leads, Opportunities 안의 Cases (전화 문의 또는 이메일 문의)
Knowledge에 대해 정확히 모르겠습니다.
Knowledge Management System : 반복적으로 문의가 들어오는 것에 대한 답변

107. Which action must be taken to view contacts associated with a case in the console?
A. The related lists of the case page layout must be modified
B. The custom links of the case page layout must be modified
C. The related object of the case page layout must be modified
D. The mini page layout of the case page layout must be modified

문제정답 : D

220. The automated case user will be listed on the case history for all actions that are system
defined, including:
A. When a case is automatically assigned using assignment rules
B. When a case is escalated
C. When a case is created online via Web-to-Case
D. When a Workflow is Triggered by System.

내 답 : A, B, C / 문제정답 : A, B, C